How to maintain a safe retail environment using tablet kiosks
Shops have reopened, and people can finally enjoy some retail therapy, but how can we make our high streets as safe as possible?
Managing and reducing who enters a store is vital for the re-opening of retail. Reducing the number of employees on the shop floor is one way to comply to the social distancing guidelines. Tablet kiosks help to substitute these staff members and ensure customers are still getting the best possible experience from your brand. Whether that’s joining the online world with the offline one or creating a safe physical space to visit, Bouncepad kiosks offer myriad opportunities to ensure staff and customers feel safe in the environment.
Helping to reduce contact between staff and customers, facilitating processes such as contactless point of sale (POS) and providing an easy-to-use click-and-collect point are a few benefits a tablet kiosk can provide.
Tablet kiosks can be used as a self-checkout station, a click and collect point, an information kiosk and a product guide to help maintain social distancing rules. By fulfilling these use cases, they negate the need for multiple staff members to be on the shop floor. Customers can browse stock, collect items and purchase items without the need for direct contact with a staff member. Installing multiple around the store means you can control the distance maintained between customers and staff whilst ensuring a seamless customer journey.
Self-checkout is a form of automation used to speed up the process of handling customers. Implementing self-service kiosks allows service to be quicker, reduces queue time and allows customers to pass through your store faster. One member of staff can supervise multiple point of sale kiosks, reducing the number of people in the area at any one time and decreasing the amount of people touching items. Antibacterial wipes can be placed next to the kiosks with a sign encouraging customers and staff to clean the kiosks in between uses to guarantee a germ-free space.
CLICK AND COLLECT
Click and collect is a cost-effective method where the physical and digital world are harmonised, allowing the retailer to reduce contact time between customers and staff members. A reduced number of staff will be needed on the shop floor as customers make use of the automated services. This means less customers wondering around the store, touching items and interacting with others. This protects your staff and employees from the risk of transmission and helps to avoid unnecessary crowding.
Similarly to social distancing, tablet kiosks can be utilized within retail environments to reduce crowds. By employing digital processes, less staff are needed on the shop floor and the time customers need to spend in store is reduced. Automated services such as self-checkout can help to move queues along quickly and stop large groups of people gathering in the store.
Contactless payment does what it says on the tin. No contact is required between the customer and staff or customer and payment method – they simply tap their card on the card reader and the transaction is complete. Whilst the pandemic continues, the less contact the better, meaning this is a necessary step to take to keep your staff and customers safe in 2020.